Refund & Cancellation Policy

This Refund & Cancellation Policy explains when purchases made on the Shareperks mobile application (“App”) are eligible for a refund or cancellation, operated by Shareperks Technologies Private Limited (“Shareperks”, “Company”, “we”, “us”, or “our”), a company incorporated under the Companies Act, 2013, having its registered office at 601, Orchid Plaza, Off S.V. Road, Borivali (West), Mumbai – 400092, Maharashtra, India.

This Policy is incorporated into, and must be read together with, our Terms & Conditions, Privacy Policy, and Payment Policy. In the event of any conflict between this Policy and the Terms & Conditions on matters of refunds or cancellations, the Terms & Conditions shall prevail.

1. General Principle

Gift card purchases made through the App are, as a general rule, final and non-refundable once the gift card has been successfully issued and delivered to you. This reflects the nature of gift cards as redeemable instruments of value issued by third-party brands. Exceptions to this general rule are set out below.

2. When a Refund Applies

• Failed or non-delivered transaction: if a payment is deducted but the gift card is not issued or delivered due to a technical failure, Shareperks will verify the issue and either issue the gift card or initiate a refund to your original payment method.

• Pricing or technical error: if Shareperks cancels a transaction due to an evident pricing or technical error in the displayed Purchase Price, the full amount paid will be refunded.

• Duplicate payment: where you are charged more than once for the same transaction due to a technical error, the duplicate amount will be refunded.

• Refunds or cancellations required by applicable consumer protection law, or permitted under the issuing brand’s own policy for a specific gift card.

3. When a Refund Does Not Apply

Except as set out in Section 2, refunds are not available where a gift card has been successfully issued and delivered and you simply change your mind; where the card is lost, misused, shared with, or redeemed by a third party; where the card has expired under the issuing brand’s validity period; or where redemption restrictions, category exclusions, minimum spend requirements, or other issuing-brand terms prevent your intended use. Shareperks is not the issuer and cannot modify, waive, or refund a purchase on account of such brand-set usage restrictions.

4. How to Request a Refund

If you believe you are eligible for a refund under Section 2, report the issue within 7 days of the transaction through the app’s support option or by writing to our Grievance Officer, along with your transaction reference and a description of the issue. We will verify the reported issue against our transaction records and those of the relevant Payment Partner before processing any refund.

5. Refund Method & Timeline

Approved refunds are credited to your original payment method through the relevant Payment Partner. Shareperks does not process refunds by cash, cheque, or to an alternate payment method. Refund timelines are governed by applicable RBI guidelines and your bank’s or Payment Partner’s processing timelines; once initiated, further processing time is outside our control.

6. Cancellations

Since gift cards are typically issued instantly or within a short processing window upon successful payment, purchase requests generally cannot be cancelled once submitted. Where a transaction remains pending or unprocessed, you may contact our Grievance Officer to request cancellation before issuance; Shareperks will make reasonable efforts to accommodate the request but cannot guarantee cancellation once processing has begun.

7. Grievance Officer / Contact for Refund Issues

For any refund, cancellation, or failed-transaction query, contact Himanshu Goyal, Grievance Officer / Data Protection Officer, at 601, Orchid Plaza, Off S.V. Road, Borivali (West), Mumbai – 400092, Maharashtra, India. Email: himanshu.goyal@shareperks.in. Phone: +91-7014733904. The Grievance Officer will acknowledge your complaint within 48 hours and resolve it within 30 days, as required by applicable law.

8. Changes to This Policy

Shareperks may update this Refund & Cancellation Policy from time to time to reflect changes in our practices, Payment Partners, or applicable law. We will post the updated version on the App with a revised effective date and, where changes are material, notify you through the App, email, or another prominent means before they take effect.

9. Related Policies

This Refund & Cancellation Policy should be read together with our Terms & Conditions, Privacy Policy, and Payment Policy.